OPTIONS FOR PAYMENT OF WATER BILL

Payments can be made by check, money order, credit card or online (using a credit card, debit card or e-check) and by cash (only at the Crossroads office at 2601 Forest Creek Dr, Round Rock, TX ). 

1. Walk-in Payment at Office
   Monday thru Friday from 8 am to 5 pm (closed most federal holidays). We accept cash, checks, money orders, cashier checks, and all major credit cards. Our office is located at 2601 Forest Creek Drive, Round Rock, TX 78665.
    
2. By Mail with check or money order
   Payments will be credited the day that we receive it. Please write your entire account number on the check or money order. Your account number is located on your billing statement. 
   Please send payment to: 
   
   Block House MUD
   PO Box 8009
   Round Rock, TX 78683-8009
   
   
3. By Phone with any major credit or debit card. 
   Block House MUD has adopted certain fees for credit/debit card transactions. A 3% credit card processing fee will be charged for all credit or debit card payments. You may also set up automatic monthly payments with your credit or debit card by phone.
    
4. Crossroads Website 
   24/7 at www.crossroadsus.com with any major credit card or checking account. Payments will be posted next business day. Please click on the “Pay my Bill” tab. You may also set up automatic monthly payments with your credit or debit card by using the website. Block House MUD has adopted certain fees for credit/debit card transactions. A 3% credit card processing fee will be charged for all credit or debit card payments. A $1.00 processing fee will be charged for all bank draft (ACH) payments.  
   
   

   • If you would like to pay your bill online, use this link to go to the secure payment site: https://crossroadsus.epayub.com/
    
5. Automatic Draft 
   Please mail in or bring in a copy of a VOIDED bank check along with your bill stub. A $1.00 processing fee will be charged for all bank draft (ACH) payments. 
   
   
6. Your Bank’s Online Bill Pay Service 
   If you use your bank’s online bill pay company, it is critical that the full account number found on your bill is clearly shown on the check to ensure your payment is posted promptly and correctly to your account. Please allow 7-10 business days to ensure your payment is received before your due date. 
   Please send payment to: 
   
   Block House MUD
   PO Box 8009
   Round Rock, TX 78683-8009
   
   
7. Drop Box 
   Please remit your bill stub and a check payable to Block House MUD secured in an envelope in the water utility drop box location in front of the Walker House at 2600 Blockhouse Drive. Cash is not accepted.

If you would like to ask a question about your bill via email, please Crossroads Billing Office.

ONLINE ACCOUNT ACCESS

You may view your account online 24 hours a day to check your balance, make payments, and review usage and billing history.  You will need to set up a password to access your account by following the online portal instructions .  
To login to the secure payment site at https://crossroadsus.epayub.com/.

DUE DATE

The utility bills for Block House MUD have a due date of the 10th every month. If the due date falls on a holiday or
weekend, the due date is extended to the next business day. Bills paid after 5 p.m. on or after the due date are subject to a 10% late fee. All payments are posted to your account the business day the payment is received. Your water will be disconnected if your bill is in arrears upon notice and in accordance with Blockhouse MUD policies.

TERMINATION OF SERVICES

If payment is not received by the stated termination date, water service will be terminated. An administrative fee of $30.00 plus a $100.00 additional deposit is required if payment is not received according to the instructions in the termination letter. For example, if the delinquent letter states that all fees must be paid by 5:00 p.m. on a certain date and the resident contacts the billing office after the time and date stated in the letter, in addition to the past due balance and the 10% late fee, the resident will have to pay the $30.00 administrative fee, plus the additional $100 deposit before water service can be restored. If reconnection is requested after 2:00 p.m., a fee of $60.00 is also assessed.

If you have any questions, please call Crossroads Utility Services at 512-246-1400 or512-259-0959.